AT&T Wireless are Thieves

[dogstain]

I was going to post this on the iPhone thread, but I'm sure it applies to others as well.

I bought my iPhone about a month ago and for whatever reason the Apple Store failed to sign me up for the unlimited data plan that goes with the iPhone. I'm an existing AT&T customer and for $30, I'm supposed to be able to add the data plan onto my existing account.

Well, they didn't give me the data plan even though I said that's what I wanted and no one has ever bought the phone without it.

Anyhow, I get my AT&T bill and they're now charging me for every byte I've downloaded. Obviously, the bill is hundreds of dollars more than it should be. I called AT&T and spoke with 5 different people (Wireless drone, AT&T main, Wireless Business, Accounts Receivable, AT&T Store drone) and finally got them to recognize the error.

Here's where the criminal activity comes in: They understand that they made an error. They have credited my account. BUT... I have to pay the full bill (inflated several hundred dollars) and wait for the credit to "work it's way back through the system". It'll take several months before the my normal charges offset the enormous credit, so AT&T can play with my money until then. I feel violated.

[Trips]

Thats fucking retarded. I worked for att/cingular/att. There is no system in place that takes any time for credits to be posted on the accounts. They will most likely fuck you on that point and no credit as its counted against them.

What you should do is take down names and ask to get escalated with management. It sucks that I have to say this but you should also go into your local ATT store (not the MAC store cause those guys get paid minimum wage and are freaking kids) and start up that route again. Always ask for the management and the ARSM. Send emails every day. If you're nice to the instore reps they may put you on the line with customer care and be able to get it straightened out right then and there. If there are notes on the account it should take no time, and IT SHOULD BE DONE IMMEDIATELY.

Hope it all works out

[DSF Guest 8]

GL

AT&T/Cingular were absolute hell for me to deal with. As far as paying them for my mistake...uhhhh... I don't fucking think so!

[DSF Guest 6]

That's bullshit. I'd call and continue to bitch. What you should do when you call is speak to someone higher in position than the initial customer service rep. and tell them you are switching carriers. They hate hearing that. But be specific! Tell them you're going to switch to Sprint and get an "Instinct" phone or something. So usually they will kiss your ass to get you to stay and hopefully take off the charge. Plus they make more money if you stay because if you're happy with the results you're more likely to stay with their service for a longer period of time. So it's win-win!

[Omaplata]

I've found that all cell phone carriers suck horse nuts. You always have to deal with 7 jerkoffs before you can ever get a result. Cingular/ATT has become increasingly worse to deal with as they have built the company into what it has become today. My personal experience, working there and as a customer, is that the bureaucratic bullshit is just that, bullshit.

[Shasturbator]

It's easier to navigate through all the automated voice shit if you just hit whatever number that says you want to start a new account...BINGO!! straight to a live sales person...then I make them fix my problem....

[carajas]

I guess till you find the NICE customer service representative willing to work with you and solve your problem... you're going to spend hours talking to people after people (who are trained not to give the customer a dime back) HATE THAT SHIT! :

At least they recognized their mistake and credited you account, it sucks that you had to pay the full amount now though!

[Yalvulcon]

same kinda of shit happened with a friend of mine and her sprint account

[barnanjeto]

I still have a $5400 (yes 5..4..0..0) balance with AT&T for looking up porn on my phone a few times...


Well by a few I mean everyday for about 6 hours a day.


I told them they can shove the bill up their own ass.

[DSF Guest 6]

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